Frequently Asked Questions
Everything you need to know about your favorite character gear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5 working days of receipt.
Are your products officially licensed?
Yes, every item sold on Character.com is 100% officially licensed, ensuring high-quality designs and authentic branding from your favorite franchises.
How should I care for my character clothing?
To preserve the prints and fabric quality, we recommend washing garments inside out at 30 degrees and avoiding the use of a tumble dryer.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery's progress.